News and Updates
Tenant feedback 2026
Tenant Satisfaction Measures Benchmarking Earlier this year we completed our Tenant Satisfaction Measures (TSM) survey with tenants, assisted by Acuity. This week Acuity have published data from other housing associations across England who also worked with Acuity to run their surveys. Muircroft sits in the ‘small landlord’ category as we have under 1000 homes. There’s…
Repairs Performance January to September 2026
We are pleased to share our latest repairs and property compliance performance update, covering the period from January to September 2026. During the first nine months of 2026, our repairs service continued to perform strongly, with the vast majority of repairs completed within our published target times. According to our year-to-date performance data, 97% of…
Response to the governments “More and Better Social Homes” consultation
We have submitted our response to the Regulator of Social Housing’s “More and Better Social Homes” call for evidence. As a specialist housing association supporting older people in the New Forest, we strongly support the ambition to deliver more and better social homes. Our response highlights the importance of maintaining a regulatory framework that is:✅…
Shaping Muircroft’s Future Together
Our September 2026 Away Day Muircroft’s Board and Senior Leadership Team recently came together for our annual Away Day to look ahead and discuss how we can continue providing quality homes and services for current and future tenants. The day gave us the opportunity to focus on Muircroft’s long-term ambitions while confirming our immediate priorities:…
Communal Lounge Survey
Thank you to all of our tenants that completed our communal lounge survey. Thank you to everyone who completed our communal lounge survey. The feedback has helped us understand how the lounges at Muir House and Priest Croft are currently used, what tenants value, and what could make the spaces more welcoming and useful in…
New Cleaning Contract
Muircroft recently completed a competitive tender process (in full compliance with the Procurement Act 2023) for its communal cleaning services. This followed a detailed tenant engagement process where we reviewed the cleaning requirements of Muir House and Priest Croft. Tenants helped inform the cleaning specification and quality expectations documents used in the tender process and…
