News and Updates
New Cleaning Contract
Muircroft recently completed a competitive tender process (in full compliance with the Procurement Act 2023) for its communal cleaning services. This followed a detailed tenant engagement process where we reviewed the cleaning requirements of Muir House and Priest Croft. Tenants helped inform the cleaning specification and quality expectations documents used in the tender process and…
CCTV Survey
We have recently issued a survey to all tenants to ask for their feedback on our CCTV services. This survey will help inform any future improvements to the CCTV infrastructure at Muir House and Priest croft schemes. Muir House CCTV Consultation Priest Croft CCTV Consultation
Repairs Performance January to July 2026
We are pleased to report that during the first half of 2026 we achieved an overall 96.9% completion rate of repairs against target.
Repairs and Maintenance Survey Results
Thank you to everyone who took the time to tell us about the repairs and maintenance service to their home. Our survey told us what is working well and where things could be better. We will use this feedback to shape our next repairs contract, so the future service is built around the things tenants…
Repairs & Maintenance Survey
In June we issued a survey to all tenants to ask for their feedback on our repairs and maintenance service as we prepare for a competitive tendering process to appoint a new main contractor, hopefully in the spring of 2027. Repairs and Maintenance Survey 2026 The survey was an opportunity for tenants to tell us…
Independent Living Standards Accreditation
We’re delighted to share that we have achieved the erosh Independent Living Standards Accreditation — independent recognition of our commitment to safe, high-quality and tenant-focused housing and support for older people. The assessment recognises the strength of our governance, value for money, equality and inclusion, personalised services, safety, tenant involvement and commitment to continuous improvement. Our Chief…
Our 2026 Tenant Satisfaction Measures Results
A message from our Chairman David Butler Working together to improve your homes and services The Board of Muircroft Housing Association would like to thank everyone who took the time to complete our recent Tenant Satisfaction Measures (TSM) survey, issued in April. This year, we worked in partnership with Acuity to carry out the survey.…
Introducing our new Chairman, David Butler
Following our Annual General Meeting held in May 2026, the Board now has a new Chairman, David Butler. David joined the Board in 2022, and replaces our previous Chairman, Jean Adams, who retired from the Board after 9 years service, 3 of which were as our Chairman.
Muircroft signs the Armed Forces Covenant
We’re proud to confirm that Muircroft Housing Association is now a signatory to the Armed Forces Covenant. Our Chairman, Jean Adams commented “This reflects our ongoing commitment to supporting armed forces personnel and veterans—not only as an employer, but also through our role as a provider of social housing and a purchaser of services. We…
50th Anniversary celebration for Muir House
Dr Julian Lewis MP, was the special guest at an afternoon tea party held for tenants of Muir House, Dibden Purlieu, celebrating the 50th anniversary of the formation in 1971 of Hythe Rotary Housing Association. Now known as Muircroft, the Association developed Muir House and its sister scheme, Priest Croft, in Blackfield. The catalyst for…