Our Policies
Here you can find much more detail about some of our key policies and procedures. Click to download the document you need and if you are in any doubt please get in touch and we’ll be happy to help.
This covers all the detail about the application process and how we allocate flats.
This covers our obligations and approach to safeguarding the privacy of all information that we use and store.
This notice explains what information we collect, when we collect it and how we use this.
This policy covers the way we will handle complaints, in line with The Complaints Handling Code issued by The Housing Ombudsman.
This policy explains how we deal with Adult Safeguarding for residents, meaning protecting an adult’s right to live in safety, free from abuse and neglect.
This policy explains how we repair and maintain our homes.
This document sets out our self-assessment of how we meet the requirements of the Housing Ombudsman’s Complaints Handling Code.
Tenancy Applications
Our tenancy waiting list is open to new applications. For more information please see How to Apply.
Join The Waitlist
Don’t wait until your circumstances have become urgent to start the application process. The best piece of advice we can give you is to apply early and get yourself onto our “passive” list.