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Tenant and scheme manager chatting at Priest Croft
Is my flat my own?

Yes, at both Muir House and Priest Croft your flat is your own private space, with your own front door. You can come and go whenever you please as can your family, carers and visitors, there are no restrictions or visiting hours.

Can anyone come in and out of my flat?

We respect your privacy at all times. If any MuirCroft staff need to access your flat it will be with your consent unless we believe it’s an emergency or we have a concern for your welfare and you do not respond.

Are there daily routines and how much support will I get?

MuirCroft exists to allow our tenants to live independently so there is no routine that we enforce on anyone on a daily basis. Of course, we want to make sure everything is ok with you, so the only thing we like to do is make sure we have agreed a support plan with you. This will involve you discussing with your Scheme Manager how often you’d like to touch base with them. Some tenants like the reassurance of that daily, some just once a week.

How do I call on support if I need it?

All our flats are fitted with a call button that you can press to access our 24 hour careline. You will be able to speak to the careline operator who answers that call from your flat without using a telephone. The careline diverts to our scheme managers whenever they are on site.

Outside of those hours, the people who staff the call line will have your details and any notes in front of them about particular support you need so they will be able to help without you having to explain everything to them about who you are. We also provide wearable alarm pendants for all tenants, which can be used in the same way. This is covered by our service charge, there is no additional cost for this.

When are the Scheme Managers available?

Our Scheme Managers are on site in the morning from Monday to Friday. They are the first point of contact for tenants and  deal with day to day issues such as repair reports, support matters, liaison with the rest of the MuirCroft team and contractors.

Are there opportunities to meet other tenants?

Yes, we have a communal lounge in both our properties where tenants regularly get together for a morning coffee, an afternoon tea or to catch up on the day’s events in the evening. So you’ll have plenty of opportunity to meet your neighbours and make new friendships. Check out our activities and events page to find out more about what we do as a community, there is a noticeboard to keep all our tenants updated about what’s going on.

If I don’t want to use the communal facilities can I do my own thing?

It’s absolutely fine, we provide independent living and you choose how much or how little you want to be involved. We’ll never pressure you into taking part in any activity you don’t want to. Many of our tenants still lead active, busy lives of their own and some just want to enjoy the quiet life and get involved just on the odd occasion. We’re fine with however you want to be, as long as you know the community at MuirCroft is always there for company when you need it.

Are you involved in any home swap service?

Yes, MuirCroft is a member of HomeSwapper, the UK’s leading mutual exchange service for social housing. It is free for any of our own tenants to sign up to the service, if they are interested in exchanging their home with another social housing tenant. The incoming tenant does have to meet MuirCroft’s criteria and complete relevant application forms.

Where can I find more information about being a tenant at Muircroft?

We publish a Tenants’ Handbook which covers in more detail all aspects of living at Muircroft. You can download the sections of the Handbook from the links below:

  1. Welcome
  2. Introduction
  3. Moving into your new home
  4. Living in sheltered housing
  5. Rent
  6. Maintenance of your home
  7. Leaving your home
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