Our People
Duncan Clark MIPM FCIH
Chief Executive / Company Secretary: Responsible for strategic planning of the association’s activities, including:
- business planning
- safeguarding lead for support services
- regulatory compliance
- asset management planning
- health and safety
- tenant engagement
- tenant satisfaction
- new business
Michelle Paul
Finance and Business Manager / Deputy Company Secretary: Responsible for financial management, including:
- HR & payroll
- Management accounts
- Rents and service charges
- Treasury and banking
- Contracts
- Purchase ledger
- Financial planning
Claire Baulf MCIH
Housing Services Manager: Responsible for leading our housing services team, including:
- allocations, lettings and empty homes
- tenancy support and sustainment
- safeguarding lead for support services
- independent living and support assessments
- anti social behaviour management
- complaints lead for Muircroft
Spencer Gough
Maintenance Services Manager: Carries out day to day repairs, manages contracts and contractors.
Jenny Crouch
Jenny is our Housing Support Officer at Priest Croft where she is the first point of contact for tenants.
Rebecca Moore
Beccy performs two roles for Muircroft.
Housing Support Officer (Muir House): First point of contact for tenants, deals with day to day issues such as repair reports, support matters and liaises with office staff and contractors.
Property Compliance Officer: Ensuring that our homes are maintained safely and providing assurance reporting to our Board.
Madeline Sparrow
Madeline is our Housing Support & Projects Officer - Apprenticeship. She helps to provide cover and support across our homes and also leads on service improvement projects. Madeline is studying a level 3 Housing certificate as an apprentice.
Tracy Langham
Tracy Langham is our Policy and Governance Officer.
Tracy is an experienced governance professional with a strong background in corporate governance and compliance. In this role, Tracy supports our Board governance processes and lead on the development and review of our policies and procedures.
Our Board of Management
Our board of management are responsible for directing the affairs of the association by setting the vision and plans, ensuring compliance with legislation and regulation and having financial oversight.
It is made up of a number of local volunteers with backgrounds in business. local authorities and finance who contribute their combined knowledge to ensure Muircroft is run according to its aims and objectives.