STAIRs publication scheme: information class 7
Social housing management policies and procedures
STAIRs publication scheme › Social housing management policies and procedures
Find the policies and procedures that affect tenants, homes, rights, responsibilities and housing services.
We publish approved tenant-facing policies and procedures so tenants can understand how Muircroft makes decisions, delivers services and applies its responsibilities as a social landlord.
Policies and procedures
- Anti-social behaviour (PDF) (opens in a new tab)
- Complaints and customer care (PDF) (opens in a new tab)
- Compensation (PDF) (opens in a new tab)
- Health and Safety Policy (PDF) (opens in a new tab)
- Privacy Policy (PDF) (opens in a new tab)
- Property Maintenance Policy (PDF) (opens in a new tab)
- Safeguarding Adults Policy (PDF) (opens in a new tab)
If a policy is not listed
This list is not exhaustive. If you cannot find a policy or procedure relating to the management of Muircroft's social housing, contact us and tell us what information you need.
Need help finding information?
Email governance@muircroft.co.uk and tell us what information you need. If you need information in large print, audio, Braille, Easy Read, a different language or another accessible format, please let us know.