STAIRs publication scheme › Housing stock management
Find information about Muircroft's homes, repairs, investment, property condition and plans for maintaining the housing stock. We publish information that helps tenants understand the condition of Muircroft homes, planned investment, repairs performance and the way the housing stock is managed.
Information in this class is published for the current financial year, unless a document is a current strategy or plan. Muircroft may redact information that identifies an individual, reveals security or access information, or would otherwise be unreasonable or unlawful to disclose.
Homes, investment and repairs
Corporate plans and objectives
Our approach to stock condition and the Decent Homes Standard
Our goal is simple: every Muircroft tenant should benefit from a safe, comfortable and well-maintained home, now and for many years to come.
At Muircroft, providing a home is about more than bricks and mortar. We take a proactive approach to looking after our properties so that they remain safe, comfortable, well maintained and fit for the future.
Our approach is guided by comprehensive stock condition information, long-term investment planning, and a clear commitment to the Decent Homes Standard. Future plans are outlined in our corporate strategy.
Meeting the Decent Homes Standard
The Decent Homes Standard (opens in a new tab) sets minimum expectations for the quality of social housing. We aim to provide safe, high-quality homes and, where we can afford to do so, go beyond those minimum requirements. When deciding where to invest, we consider our legal and regulatory duties alongside tenants’ day-to-day experience of their homes.
When a home becomes empty, we may use the opportunity to complete larger improvement works before the next tenant moves in. This can be an efficient way to carry out necessary Decent Homes work while reducing disruption to occupied homes.
Net Zero and energy-efficient homes
In 2025, we completed our first assessment of carbon emissions across our sites, communal services and day-to-day operations. Results estimated our annual carbon footprint at 224 tonnes of carbon dioxide equivalent, giving us a starting point for measuring future progress. Our homes are already in a relatively strong position: 96 of our 102 flats have an Energy Performance Certificate rating of C, six are rated D and none are below D.
The assessment found that communal gas heating is our largest source of carbon emissions. We will focus on practical measures to help heating systems work more efficiently, including better controls, monitoring and maintenance, alongside a targeted review of the six homes rated EPC D. We will also consider insulation, ventilation, lower-carbon heating and renewable technologies where they are suitable, safe, affordable and offer good value for money.
Major changes to heating systems can be costly and may affect tenants’ heating and service-charge costs. Before making any significant decision, we will consider whether the proposed system is suitable for our buildings, whether grant funding is available, whether it will remain affordable and how it could affect warmth, comfort and the risk of damp and mould. We will keep tenants informed, explain how to use any new system, listen to feedback and check that the improvements deliver the expected benefits.
Full reporting details for our Net Zero assessment are available on request.
Maintenance and repairs
Property condition and improvements to property
Using data to make better decisions
Good information helps us make better decisions about our homes. We regularly review survey findings, investment plans, expected replacement dates and information about how each property is performing. This helps us focus our resources on the work that will provide the greatest benefit.
We compare expected replacement dates and other stock information with relevant housing-sector guidance and experience. We then consider this alongside the actual condition of our homes, safety information, repairs history and tenant feedback. This helps us keep planned programmes realistic, achieve good value for money and respond to changing needs.
Stock condition surveys and long-term plans do not replace day-to-day repairs. Tenants should continue to report repairs, damp and mould, heating problems and safety concerns promptly so that we can assess the problem and take action.
Stock condition information can change between formal surveys. Reports from tenants, repair visits, safety inspections, work in empty homes and completed improvement programmes all help us keep our records up to date and identify homes that may need earlier attention.
Listening to tenants
Our homes exist to support the people who live in them. Technical surveys help us understand the physical condition of buildings, while tenants provide valuable insight into how homes and communal areas perform in everyday use.
By bringing technical evidence and tenant feedback together, we can make better-informed investment decisions and ensure that our priorities reflect both property needs and the experience of the people who live in our homes.
If a tenant decides not to accept an offered improvement, we will record that decision, continue to monitor the condition of the relevant component and make a further offer where appropriate. Tenants can contact us if their circumstances change or if they become concerned about its condition.
See our repairs performance over the last six months and our KPI trend analysis. Stock survey analysis is available on request.
Stock and asset condition information
Understanding the condition of our homes
Good decisions start with good information. Our stock condition surveys examine homes and communal areas and record the condition of important features such as roofs, windows, kitchens, bathrooms, heating systems and shared facilities. This information helps us identify safety concerns, check whether homes meet the Decent Homes Standard and plan future repairs and improvements.
We do not replace something simply because it has reached a planned replacement date. We also consider its current condition, safety checks, legal requirements, repair history, performance and the circumstances of each home. This helps us achieve good value for money and reduce disruption for tenants.
Investing for the long term
Our stock condition information shapes our 30-year investment plan. The plan shows what work our homes are likely to need and helps us set aside the resources to complete it. We update it regularly to reflect newly completed work, tenant feedback and changing costs.
By planning ahead, we can:
- replace major building components at the appropriate time;
- prioritise building safety and statutory compliance;
- improve energy efficiency where possible;
- maintain attractive and comfortable communal areas; and
- support the long-term financial sustainability of our homes.
Future plans
Keeping tenants informed about progress
We will explain significant priorities and progress to tenants so that they can see how survey findings and feedback influence investment decisions.
Looking ahead
Keeping homes safe and in good condition is one of our most important responsibilities. By combining up-to-date information, careful financial planning and tenant feedback, we can plan the right work at the right time and invest responsibly in the future of our homes.
Need help finding information?
Email governance@muircroft.co.uk and tell us what information you need. If you need information in large print, audio, Braille, Easy Read, a different language or another accessible format, please let us know.