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Claire Baulf, one of our Scheme Managers

Here you can find much more detail about some of our key policies and procedures. Click to download the document you need and if you are in any doubt please get in touch and we’ll be happy to help.

This covers all the detail about the application process and how we allocate flats.

This covers our obligations and approach to safeguarding the privacy of all information that we use and store.

This notice explains what information we collect, when we collect it and how we use this.

This covers our process for dealing with any concerns you or a family member may have.

This policy explains how we deal with Adult Safeguarding for residents, meaning protecting an adult’s right to live in safety, free from abuse and neglect.

This document is for reference purposes only, for residents and prospective residents to view MCHA’s self-assessment of its requirements under the Housing Ombudsman’s Complaints Handling Code.

Can I buy a flat under the Right to Buy scheme?

The details of the scheme are still being worked out and we will provide more information as we have it.  At the current time it is unlikely you could buy your own flat at MuirCroft because of the nature of the flat and the communal and other facilities provided.  But you may be entitled to use any entitlement to a discount elsewhere.

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